Disembarking from a Cunard ship.

For anyone who's ever booked a cruise through me, (or cruise.co.uk), you'll know we pride ourselves on our customer service. Part of this service is calling people back after the end of their cruise to make sure everything went according to plan and that they enjoyed the cruise. The service doesn't stop with us collecting your money like with some companies, we like to make sure you enjoyed the cruise we booked for you.
Following on from these calls though I've been noticing a trend with the disembarkation process from Cunard and I was wondering how many others had experienced this......