Seabourn moments

I had an email from Seabourn a few days ago. It wasn't anything particularly interesting or even important, just one of the many emails I get from the cruise lines on a daily basis regarding latest offers, cruise news, itinerary changes etc. This email however was a little bit different and I'd like to tell you why.

P&O customer service

Far too often here you read about all the examples of bad customer service that I hear about from time to time with the different cruise lines. The thing is though we all know how great the service is onboard a cruise ship, so rather than moaning again I thought I'd share an example of some of the best customer service I've ever experienced whilst on a cruise.

What does customer service mean to you?

It's a thought that's been prying on my mind over the last couple of days after a bit of a run in with Boots online.
What, for you, would mean good customer service from a company?
Always answering your calls?
Always being polite?
Never making a mistake?
Well read on to find out what I think real customer service is..........